FAQ's
Welcome to our FAQ page! Here you’ll find answers to some of the most common questions about Lunotion.com and our home projectors. If you don’t find what you’re looking for, feel free to reach out to us directly via email or phone.
1. What types of projectors do you sell?
We offer a variety of home projectors, ranging from portable models to high-performance projectors for home theaters. Our projectors cater to multiple uses, including movies, gaming, presentations, and outdoor screenings.
2. How long does shipping take?
We offer Free Worldwide Tracked Shipping, with delivery times typically ranging from 5-7 working days, depending on your location. Orders are processed within 1-2 business days, and you'll receive a tracking number once your order is dispatched.
3. Do you offer free shipping?
Yes, we offer Free Worldwide Tracked Shipping on all orders. There are no additional shipping fees, no matter where you are located.
4. Can I track my order?
Absolutely! Once your order is shipped, we’ll send you an email with your tracking number. You can use this to monitor the progress of your shipment in real-time.
5. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express). All transactions on Lunotion.com are secure and encrypted to protect your payment information.
6. Do your projectors come with a warranty?
Yes, all of our projectors come with a standard 1-year warranty covering any manufacturer defects. If you experience any issues with your projector within this period, please contact us for assistance.
7. What is your return policy?
We want you to be fully satisfied with your purchase. If for any reason you are not, you may return your product within 30 days of receiving it, provided it is in its original condition and packaging. For more details, please contact our customer service.
8. Do I need a screen to use my projector?
While a projector screen can enhance the quality of the image, you can also project onto any flat, white surface such as a wall. However, for optimal viewing, we recommend using a dedicated screen.
9. How do I set up my projector?
Setting up your Lunotion projector is easy! Each projector comes with a user manual that includes step-by-step instructions. If you encounter any difficulties, feel free to reach out to our support team for help.
10. Can I use my projector outdoors?
Yes! Many of our projectors are portable and perfect for outdoor movie nights. Just make sure to have a suitable power source and a clear surface for projection. Always protect your projector from exposure to moisture or extreme weather conditions.
11. Do you sell projector accessories?
Yes, we offer a variety of accessories to enhance your projector experience, including projection screens, mounts, and HDMI cables. Contact us for more details.
12. How do I contact customer support?
You can reach us by emailing lunotion@outlook.com or by calling +1(208) 994 5866. We’re happy to assist with any questions or concerns.
13. Are there any hidden fees or taxes?
There are no hidden fees when you purchase from Lunotion.com. However, depending on your country, import taxes or customs duties may apply. These are the responsibility of the recipient.
14. What if my projector arrives damaged or faulty?
If your projector arrives damaged or defective, please contact us immediately at lunotion@outlook.com or call us at +1(208) 994 5866. We will guide you through the return or replacement process.
Still have questions? Don’t hesitate to reach out! Our team is here to ensure your experience with Lunotion is smooth and enjoyable.